“Best IT service out there!”
Cecilia Blandford
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What Our Clients Say About Our Services:
“The best thing that I can say about them is that I look for every opportunity that I can to refer them to my clients. It’s nice in business to work with people who you have a good working relationship with, and the people at i.t.NOW are good people.”
- Jeff Dredge, CPA Firm Partner
“The way i.t.NOW does the subscription really made it affordable for us to jump into full IT support. It takes all the load, it takes the pressure off of keeping our system up and running to have the support of i.t.NOW.”
- Ryan McDermott, McDermott Company & Associates
“I actually can’t even express how much of a difference it makes for us because we can do our jobs. We don’t have to do the IT guy’s job, and I used to do that, so I’m very happy that they take care of us the way they do. I would absolutely recommend i.t.NOW.”
- Dave Saxton, North American Recovery
Watch These Client Success Stories
The Benefits of a Proactive IT Service Provider!
Companies with optimized IT infrastructure can improve their growth rate by up to 35% through operational efficiencies, automation, and better customer service.
By moving to a flat-fee IT service model, businesses often save 20-40% on IT-related costs, eliminating unpredictable repair and emergency fees.
Cost of Downtime for SMBs: For businesses with less than 500 employees, downtime can cost between $8,220 to $25,620 per hour!
Perspective
Costs of Not Transitioning
Benefits of Transitioning
Cost of Disruptions & Downtime
Up to $540,000 per hour in downtime costs.
Damaged customer trust and brand reputation.
Significant productivity loss and emergency recovery costs.
Proactive IT services minimize disruptions.
Continuous monitoring prevents downtime.
Enhanced customer trust through reliable operations.
Financial Benefits of Growing Faster
30% higher IT expenses without scalable solutions.
Slower growth due to inefficient IT systems.
Missed revenue opportunities.
20-40% IT cost savings through a flat-fee model.
Scalable, proactive IT solutions.
Faster growth with optimized systems.
“i.t.NOW takes a lot of headaches off my hands. We’ve grown from one location to three, and ITNOW keeps us up and running all the time. It’s just a no-brainer. I would absolutely recommend i.t.NOW for any kind of IT concerns.”
- Aaron Monson, Riverton Family Health Center
“By outsourcing their IT needs to i.t.NOW, National Wood Products has saved a significant amount of money—estimated in the six-figure range annually...”
- Joe Ricci, National Wood Products
“They set up new people, make sure our system is secure, and just keep things running... They’ve saved us money by preventing issues before they become a problem.”
- Michele Richards, Reproductive Care
30-Years of Serving Clients in Various Industries
Over 30 years, i.t.NOW has successfully helped clients in the specified niches overcome their IT challenges, grow faster, smooth operations, and improve their bottom line.
Healthcare
Riverton & Zenith Family Health Center, operating across three locations, faced increasing IT challenges as they expanded. Their in-house IT capabilities were unable to keep up with the demands of maintaining critical systems like Electronic Medical Records (EMR). i.t.NOW stepped in with a flat-fee managed IT service, ensuring seamless operations and minimizing downtime.
i.t.NOW provided proactive system maintenance and scaled IT solutions that ensured HIPAA compliance, and consistent performance across all locations. With i.t.NOW’s help, the clinic experienced minimal downtime and a seamless IT management experience as they grew.
Outsourcing IT to i.t.NOW saved the clinic significant costs compared to hiring an in-house IT team. Their flat-fee model offered predictable and affordable pricing.
Manufacturing
& Distribution
As a large distribution company processing up to 1,000 orders daily, National Wood Products needed a robust IT infrastructure to manage operations across multiple locations. i.t.NOW managed their network and provided 24/7 support, saving the company six figures annually in IT costs.
i.t.NOW managed the company’s complex IT infrastructure, including legacy systems, ensuring no disruption during the transition. Their proactive management kept operations smooth and secure.
By outsourcing IT management, National Wood Products significantly reduced costs and improved operational efficiency, freeing up resources for core business activities.
Professional
Services
Morris & Dredge CPA firm, led by Jeff Dredge, found itself overwhelmed by the increasing complexity of managing its IT infrastructure. As the firm expanded, Jeff, who initially handled the firm's IT needs, realized he was spending more time on IT management than on serving his clients. With outdated systems and an overextended internal team, they needed a reliable IT partner who could offer specialized support tailored to the needs of a professional services firm.
The firm worried that switching providers would disrupt their operations, especially during tax season. i.t.NOW ensured a seamless transition, with no downtime, allowing Jeff and his team to continue their work without interruption.
After years of managing IT internally, the firm felt tied to their old systems. i.t.NOW provided a smooth transition to a more efficient IT environment, demonstrating that their investment in the switch would lead to increased productivity and fewer IT headaches moving forward.
The CPA firm’s team was used to the existing systems, and there were concerns about how long it would take to adapt to new processes. i.t.NOW offered personalized onboarding and training to ensure the staff was comfortable with the new systems, leading to improved efficiency and performance.
Multi-Family Residential - Hospitality - Senior Living
Western States Lodging and Management, a leader in property management, development, and senior living communities, faced growing IT challenges as their portfolio expanded across multiple properties. With the increasing complexity of managing IT infrastructure for multi-family residential and senior living facilities, Western States Lodging needed a reliable IT partner to handle their day-to-day IT operations and ensure the security and efficiency of their systems.
i.t.NOW ensured that sensitive tenant and resident data was protected through secure access controls, encryption, and compliance with industry standards, addressing any concerns about data breaches during the transition. Our team implemented robust security protocols to keep all properties’ data safe and secure.
The transition to i.t.NOW’s services was completely seamless, with little downtime during the switch. Western States Lodging’s operations continued without interruption, with proactive IT support keeping everything running smoothly.
Construction
Sage Construction Company, a leading general contractor specializing in commercial construction, found themselves struggling with the growing complexity of their IT infrastructure as their project portfolio expanded. As they took on more large-scale projects, it became clear that their internal resources couldn’t manage their IT needs effectively, leading to communication bottlenecks, delays, and project management inefficiencies.
Sage Construction was concerned about switching IT providers, fearing potential disruptions to their project workflows. i.t.NOW’s proactive and seamless transition process reassured them, with zero downtime or interruptions to their operations during the switch.
Sage’s staff had become accustomed to their existing systems and feared the learning curve associated with switching providers. i.t.NOW offered tailored training and ongoing support to ensure that staff adapted smoothly to the improved IT environment, making the transition as effortless as possible.
Professional
Services
Reproductive Care, based in Sandy, Utah, has been providing essential fertility treatment services since 1996. As one of the leading fertility centers in the West, the clinic has seen a significant increase in patients, leading to the expansion of its staff, including physicians, nurses, and support personnel.
With this growth, the clinic’s technology needs also expanded, requiring a robust IT infrastructure to support the operation. However, Reproductive Care faced significant challenges with its existing IT systems. The infrastructure was outdated and couldn’t keep up with the influx of employees and patients.
The office experienced frequent technical issues, declining server performance, and inadequate IT support, putting their critical electronic medical records (EMR) and overall operations at risk. The clinic needed a reliable IT partner to upgrade its systems, secure patient data, and ensure seamless operations.
Reproductive Care was introduced to i.t.NOW through a personal connection, and after careful evaluation, they chose i.t.NOW as their managed service provider. i.t.NOW delivered the personalized, business-centric service of an in-house IT department at a fraction of the cost.
5-Star Premium IT Support
i.t.NOW Premium IT support focuses on several key aspects that emphasize reliability, tailored solutions, and proactive management, ensuring that you can operate efficiently without worrying about IT systems.
Personalized
Support
i.t.NOW places a strong emphasis on understanding each client’s specific systems and needs, providing seamless support that doesn’t require constant re-education or explanations. This includes assigning dedicated teams familiar with the client’s IT environment.
Proactive
IT Management
Our approach involves regular monitoring and maintenance of systems to prevent issues before they arise, ensuring optimal performance and minimizing downtime. This proactive support helps businesses avoid the stress of unexpected IT problems.
Cost-Effective
Solutions
i.t.NOW provides a flat-fee subscription model, offering clients comprehensive IT support without the need for an in-house team, which results in significant cost savings..
Reliable and Scalable
IT Infrastructure
Our approach involves regular monitoring and maintenance of systems to prevent issues before they arise, ensuring optimal performance and minimizing downtime. This proactive support helps businesses avoid the stress of unexpected IT problems.
24/7
Availability
Premium support also means round-the-clock availability, ensuring that businesses have reliable IT systems and support at all times, preventing costly downtime.
Tailored
Cybersecurity Solutions
Security is a crucial part of premium IT support. i.t.NOW provides tailored cybersecurity measures to protect sensitive information and ensure compliance with industry regulations, such as HIPAA.
Over 200+ Google Reviews
"Aaron Haymore was awesome today! He was very helpful and patient with me. He resolved my issue quickly."
– Michael Lee
"Noah Alisson from IT is the best! If I could rate 6 stars, I would! Enjoy your lunch, Noah!"
– Cecilia Blandford
"Noah fixed my issue the first time and explained what went wrong so I could fix it in the future."
– Soonergirl Raerae
"i.t.NOW came to the rescue and pulled me out of a tough spot with software crashing."
– Captain GeneO Adventures
"Noah was fantastic! He helped me with small things that make my life easier."
– Carie Bartron
"Aaron was fast and efficient with my ticket! Thank you."
– Kailey Kilcrease
5-Star Pro-Active IT Support
Proactive IT support from i.t.NOW is focused on preventing problems, optimizing systems, and ensuring business continuity through ongoing monitoring and tailored, preemptive measures.
Continuous System
Monitoring and Maintenance
i.t.NOW ensures that systems are continuously monitored to identify and fix potential problems before they escalate. This includes regular maintenance and software updates to keep systems optimized and secure.
Minimizing
Downtime
By proactively managing IT infrastructure, i.t.NOW helps businesses avoid costly downtime. This approach focuses on detecting and resolving issues early, ensuring that systems remain operational, which is crucial for industries like healthcare, where downtime could impact patient care.
Preventive
Measures
i.t.NOW implements preventive strategies like network administration, server virtualization, and upgrading hardware to ensure that systems can handle growing demands and remain reliable. These measures reduce the risk of unexpected failures and help businesses operate smoothly.
Tailored
IT Solutions
Proactive support also includes customized IT solutions based on the client’s unique business needs. i.t.NOW works closely with clients to identify their specific challenges and offers solutions that align with their business goals, like scaling IT infrastructure as the company grows.
Rapid Response
to Potential Issues
In addition to preventing problems, i.t.NOW ensures fast responses to any emerging technical issues through remote management and on-site support when necessary. This approach helps resolve issues before they affect business productivity.
Cybersecurity and
Compliance Management
Proactive IT support also includes continuous monitoring for cybersecurity threats and compliance requirements, such as HIPAA. i.t.NOW implements solutions to protect sensitive data and ensures that clients meet regulatory standards to avoid risks.
"Chad and the team at i.t.NOW have taken excellent care of our company for the last three years."
– Brett Sundstrom
"Noah from IT Now made my transition seamless and got me instant access. He was very kind and professional."
– Michelle Vesga
"Noah Allison was great to work with and even brought some things to light for me."
– Curt Tuttle
"Noah helped me solve all my computer issues fast!"
– Ira Casey
"Noah was fantastic! He walked me through accessing emails while I was traveling."
– Rick S. Bennion
"Anthony accessed my computer remotely and fixed all the issues in no time."
– Holly Young
Meet Your 5-Star IT Provider Team
"Noah was very efficient! He corrected my issue and showed me how to customize my laptop."
– Akira Cuervo
"Aaron was great, he fixed the problem as quickly as he was able."
– Emily Wagman
"No
"Noah Allison crushed it today. Best IT guy ever! 5 stars!"
– Chelsea Eischen
"Noah was incredibly knowledgeable, highly professional, and stayed until the issue was resolved."
– Joe Villarreal
"Thank you to Aaron for helping with a SharePoint document! You saved me hours of valuable time!"
– Stacy Walton
"Aaron Haymore quickly resolved my issue with no problem. Very impressed!"
– Tegan Chase
"This company has excellent customer service and they respond quite fast."
– Nicole Dixonon
"Very helpful and quick to respond."
- Dean Hurst
i.t.NOW Fast Client Onboarding
Here is an indication of what you can expect when we onboard you in 15 days or less!
Frequently Asked Questions
Here, you’ll find answers to common questions about our services and additional details about our offerings. If you don’t find what you’re looking for, please don’t hesitate to contact our support team.
How much will it cost me to hire a company to manage my IT?
Costs for IT providers can vary widely depending on the complexity of your network and specific security needs. Most quality IT providers will charge somewhere between $70-$150 per user per month for an unlimited support package in the Salt Lake City area.
What are the benefits of a managed IT provider versus an IT provider that bills by the hour?
Hourly IT providers are typically paid for the time it takes to solve a specific problem. Once that has been solved their responsibility ends. Back in the early 2000’s i.t.NOW used to provide services using this model to our clients, but we changed to a manged services model because we feel that it allows us to provide a higher level of service to our clients.Our owner Phil had an epiphany after an unfortunate incident with a client. They asked him to configure backups on their server. He did so, set the backups up to run, got paid for his time and left. 6 months later the client called him back because their server crashed. He rushed out to the site to find out that the backup he set up worked perfectly for the first 3 months, then something kicked it offline. The client hadn’t had a backup for 3 months and their data was lost. He was sick to his stomach.Phil did his job. He wasn’t being paid to monitor or manage backups. He set it up correctly and it ran for quite a while. That experience left him wanting to do more for his clients. He never wanted to be in that situation again, and so i.t.NOW pivoted and moved to a managed IT service model which allows us to proactively monitor and manage client environments.Problems like this are stil common with hourly IT providers. They also aren’t being paid to consider IT strategy or consult with your business which can lead to poor IT outcomes.
What's the advantage of hiring an MSP (outsource) vs. an internal IT resource?
Most IT professionals can support around 150 computers as a full time employee. That means that if your business has 50 computers and hires a full time IT person, they will likely be idle a portion of the time. In addition to that, IT is a VERY broad field. It’s impossible to know everything about everything. So even a top notch employee will have significant gaps in their knowledge and you will likely have to hire outside help from time to time. Worse, they may not own up to not knowing everything (common in IT) and you’ll simply have areas of IT that are constant problems or poorly executed. Cyber security is one of the areas where you really need an expert. It’s too dangerous not to. An in-house IT person also only has one set of hands. That means they can only work on one problem at a time. If things really hit the fan everyone has to wait in a single file queue.An outsourced IT provider is ideal for most small businesses because the solution is sized to fit the need. That means that if you only need 1/3 of an FTE’s worth of support, you pay for 1/3 of an FTE. This can save you a significant amount of money. You also get access to our entire team. That means that there are specialists in multiple areas at your disposal. No more worrying that cyber security isn’t done correctly. We can also tackle multiple issues simultaneously and respond much quicker in emergencies.
Are you insured against data theft/loss?
i.t.NOW is fully insured to protect ourselves and our clients. In most cases, clients would first be looking to their own insurance policy for coverage in an incident. We highly encourage all of our clients to seek out a specific cyber security policy to further protect them.
Do you come on site if I have a problem, or are you just remote?
We have a dedicated team that provides onsite support for our clients in Utah. Additionally, we have access to a global network of qualified technicians, ensuring we can offer support at any location worldwide.
What is your response time?
Response times vary based on workload and a few other variables. We also prioritize issues based on impact and severity. With that said, we’re extremely proud of the speed and consistency with which our helpdesk responds to tickets. Q1 2024 our emergency response time (server/network down) was 3 minutes. On average all other requests were 1 hour and 19 minutes.
Comanagement / internal team supplementation
We love fellow IT professionals! Our comanaged offering allows them to have an enterprise IT toolset and an entire team of professionals to back them up. Give us a call today to talk more about your needs.
Do you provide 24x7x365 support?
We support clients M-F from 8am-6pm MST. There is a technician on call for after hours support 24 hours a day that can be reached via our emergency support line. We charge $175/hr for these after hours support calls.